What Good Managers Need to Know

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Mind Tools

The Definitive Guide to the 100 Most Important Management &

Leadership Techniques, According to 15,242 Managers and

Professionals Worldwide

This white paper identifies what we argue to be the 100 most important management and leadership skills. These were identified in a survey of 15,242 managers and professionals worldwide.


The research was conducted by James Manktelow, founder and CEO of MindTools.com, and Professor Julian Birkinshaw, Deputy Dean for Programs at London Business School, as the foundation of their book, “Mind Tools for Managers: 100 Ways to Be a Better Boss.” This will be published by John Wiley & Sons in the U.S. and Canada on April 10, 2018, and in the rest of the world in June 2018.

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